# Claims processes for direct deliveries | Courier insights

Canonical: https://x25pronto.ch/en/blog/prozesse-fur-reklamationen-bei-direktlieferungen.html

VW Tiguan R · 320 PS 4MOTION · discreet · direct

EXPRESS COURIER · DIRECT · MON–SUN

Courier service Switzerland.
Express courier. Direct.
Also overnight.

x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.

[Calculate price](https://x25pronto.ch/en/#quote)[How overnight works](https://x25pronto.ch/en/overnight.html)

Direct Mon–Sun Overnight Mon–Sun Car & van up to 1,000 kg

COURIER INSIGHTS

# Claims processes for direct deliveries

How to report and handle transport damage or partial deliveries for direct shipments in Switzerland: clear steps for business customers.

27 September 2026

## Quick answer

Report transport damage or missing items immediately to the driver and customer service. Take photos, note quantities and witnesses. These records are essential for inspection and settlement by the courier in Switzerland.

## Act quickly at delivery

Check goods and packaging on receipt. If you find visible damage or missing items, inform the driver immediately. Ask for a written note on the delivery note or the driver’s device. Quick reporting preserves evidence and speeds up the process.

## What to document: photos, counts and witnesses

Photograph damaged packaging, the contents and pallet labels. Record serial numbers, batch codes and quantities. If possible, get a third-party witness. These records support the damage assessment.

## How to report the claim to the courier

Send photos and a short description by email or via the courier’s portal. Include shipment number, sender, recipient address and delivery date. Keep the original packaging and damaged items until the courier allows disposal.

## Courier inspection process

The courier reviews the documents and may request a damage report or on-site inspection. For partial deliveries they compare the delivery note with actual items. The time for review depends on case complexity and internal processes.

## Settlement and possible outcomes

After inspection, solutions include replacement delivery, credit or compensation. The courier communicates next steps. For partial deliveries, missing items may be sent later or invoiced separately. Clear communication with your supplier helps.

## Tips to reduce future claims

Use secure packaging and label fragile items. Employ sturdy pallets and accurate packing lists. For high-value or sensitive shipments, agree acceptance checks and signed acknowledgements.

## Frequently asked questions

How soon must I report transport damage? Report visible damage immediately to the driver and within the courier’s claim deadlines by email or portal. Prompt reporting protects your claim.

Which documents are needed for inspection? Photos of packaging and contents, delivery note, serial or batch numbers, shipment number and a written confirmation from the driver or a witness.

Who decides on replacement or credit? The courier reviews the claim and agrees a resolution with sender or recipient. The outcome depends on documentation and contract terms.

What should I do with damaged goods? Keep the damaged goods and packaging. Do not dispose of or repair items without the courier’s or shipper’s instruction.

## Plan a courier trip in Switzerland

x25pronto Switzerland carries small and well packed shipments by car. Businesses can choose a direct courier trip or overnight service. Route, timing and shipment details can be entered online before booking. The guide price is then shown for the planned courier order.

[Direct courier →](https://x25pronto.ch/en/direct-courier.html)[Overnight →](https://x25pronto.ch/en/overnight.html)[Services →](https://x25pronto.ch/en/services.html)[Calculate guide price →](https://x25pronto.ch/en/#quote)

### At a glance: Claims processes for direct deliveries

Key points from this article. Follow the links to read each explanation.

Act quickly at delivery Check goods and packaging on receipt. [Read this section](https://x25pronto.ch/en/blog/prozesse-fur-reklamationen-bei-direktlieferungen.html#courier-article-step-1)

What to document: photos, counts and witnesses Photograph damaged packaging, the contents and pallet labels. [Read this section](https://x25pronto.ch/en/blog/prozesse-fur-reklamationen-bei-direktlieferungen.html#courier-article-step-2)

How to report the claim to the courier Send photos and a short description by email or via the courier’s portal. [Read this section](https://x25pronto.ch/en/blog/prozesse-fur-reklamationen-bei-direktlieferungen.html#courier-article-step-3)

Courier inspection process The courier reviews the documents and may request a damage report or on-site inspection. [Read this section](https://x25pronto.ch/en/blog/prozesse-fur-reklamationen-bei-direktlieferungen.html#courier-article-step-4)

Settlement and possible outcomes After inspection, solutions include replacement delivery, credit or compensation. [Read this section](https://x25pronto.ch/en/blog/prozesse-fur-reklamationen-bei-direktlieferungen.html#courier-article-step-5)

More on this topic These guides cover related questions: [DSG-compliant processes for claims and investigations](https://x25pronto.ch/en/blog/dsg-konforme-prozesse-fur-reklamationen-und-nachforschungen.html) · [How to document damage and claims for courier deliveries](https://x25pronto.ch/en/blog/so-dokumentieren-sie-schaden-und-reklamationen-bei-kurierlieferungen.html)