1. Controller
The controller for personal data in connection with x25pronto.ch is Management Consulting Mayr, Waldaustrasse 2, 9500 Wil SG, Switzerland. Contact: info@x25lab.com, +41 71 554 72 93.
2. Data categories
Depending on use, x25pronto.ch may process contact/account data, company details, booking/shipment data, pickup/destination information, technical access data, payment status, communications, security and log data.
3. Purposes
Processing serves guide-price calculation, order handling, customer communication, account/security administration, payments, legal duties, abuse prevention, troubleshooting and service improvement.
4. Booking and address data
Pickup and destination information is processed to calculate routes. Address suggestions and routing may use locally operated or configured geocoding/routing services. The exact infrastructure depends on the production environment.
5. Payments
When online payment is enabled, payment is processed via Stripe. x25pronto.ch generally receives payment status and transaction references; full card details are entered with the payment provider.
6. Communication
Configured email infrastructure may be used for transactional messages, processing the contact, booking and message information required for delivery.
7. Statistics and browser storage
Essential functionality and cookieless basic statistics may operate without optional analytics consent. Extended browser analytics is activated only after the user chooses it in privacy settings. The choice is stored locally in the browser.
8. Recipients and processors
Personal data may be disclosed to providers where necessary for hosting, databases, payments, email, IT security or other contract performance, subject to applicable privacy requirements.
9. International processing
Some providers may process data outside Switzerland. Where required, appropriate safeguards or legally permitted exceptions are used. Actual providers depend on the production configuration.
10. Retention
Data is retained only as long as necessary for the respective purpose, statutory documentation, claims handling or technical security. Different categories may have different retention periods.
11. Security
Appropriate technical and organisational measures are used to protect data against unauthorised access, loss, alteration or misuse. No system can guarantee absolute security.
12. Individual rights
Under applicable law, individuals may have rights including access, correction, deletion and other privacy rights. Requests can be sent to info@x25lab.com; identity verification may be required.
13. Changes
This notice may be updated when features, law or service providers change. The version published on this website applies.