Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Checklist for courier handover of medical devices in clinics
A short practical checklist to help clinics handle courier handovers of medical devices safely and traceably — from preparation to receipt confirmation.
Quick answer
Prepare the device for pickup, gather required documents, appoint a responsible receiver and complete a signed receipt. This checklist lists the essential steps so clinics can hand over medical devices to couriers safely and with a clear record.
1. Before pickup: check and pack the device
Inspect the device for visible damage. Remove accessories that travel separately and pack the device with appropriate cushioning. Use original or approved transport containers. Label the package with destination and a clear identifier (order or serial number).
2. Pickup preparation at the clinic
Set up a clean, accessible handover point, such as near the main entrance or supplies area. Inform reception and cleaning staff about the time window. Provide access codes, parking details or gate instructions if needed. Allocate a time slot for a smooth handover.
3. Required documents
Have these documents ready: shipping note or order sheet with sender and receiver details, inventory and serial numbers; any repair or release form; a list of separated accessories; and handling instructions (e.g. fragile, do not tilt). Keep both digital and printed copies.
4. Receiver responsibility and ID check
Designate a responsible receiver who will verify the courier’s identity (company, name, ID) and match order details. If unclear, call clinic management or the responsible technician. If the courier cannot show ID, delay the handover until clarified.
5. Handover log and receipt confirmation
Use a short handover log: date, time, courier name, vehicle plate, device condition, serial number and receiver signature. Ask the courier to countersign and give the driver a signed copy. Store the log digitally in the clinic’s records.
6. What to do if there are problems or damage
If the device was already damaged, document it with photos and note the damage in the log. If the courier refuses to sign, record this and notify the service provider by email. Report any claimable incidents immediately to the responsible party (technical team, manufacturer or logistics provider).
Frequently asked questions
Who signs the receipt confirmation at the clinic?
The appointed receiver signs—reception staff, clinic manager or responsible clinician. The signature confirms the courier’s identity and the device condition.
Which documents must the courier have?
At minimum: the shipping note/order with device numbers, sender and receiver details, plus handling instructions. For repairs, include the repair form.
How do I document transport damage correctly?
Take photos of the damage, record date and time, include the serial number, note it in the handover log and forward the files to the responsible party.
Can a courier take the device without a signature?
No. Do not release the device without a proper signed receipt. Verify identity and order before handover.