Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Checklist: handover procedures for direct courier deliveries at companies
Step‑by‑step handover checklist for reception staff: preparation, identity check, signature, documentation and internal routing for direct courier deliveries in Switzerland.
Quick answer
This checklist provides clear handover procedures for direct courier deliveries at Swiss companies. It defines the reception role, explains how to check identity, and shows how to sign and file delivery records. The aim is a fast, traceable and secure handover for items delivered by passenger car couriers.
Why a checklist matters
Direct courier deliveries are often urgent and unscheduled. A standardised handover saves time, reduces mistakes and protects the company and recipient. Clear tasks avoid disputes over responsibility and simplify follow‑up with the sender or courier.
Preparation before the courier arrives
Notify reception staff by email or your ticket system about expected direct deliveries. Keep a dedicated area for courier handovers. Prepare forms: delivery receipt, handling notes and an optional ID log. Note internal follow‑up steps (e.g. transfer to production or legal) and the internal delivery address.
Reception staff role on arrival
Greet the courier, inspect the package for visible damage and ask for the shipping document. State your name and role before approving the handover. If you cannot accept a package personally, delegate to an authorised deputy and record that delegation.
Practical ID checks
Verify the courier’s identity with company ID, vehicle licence plate or order number. Ensure sender name matches documents. For valuable or sensitive items require a signature with printed name on the handover form. If in doubt, pause the handover and contact the sender.
Delivery receipt and documentation
Complete the handover form: date, time, receiver name, courier name, tracking number and package condition. Digitise the form immediately (photo or scan) and store it in the designated folder or ERP/TMS. Record discrepancies and report damage to procurement or logistics.
Filing and internal routing
Label packages that must be forwarded internally. Send a delivery note by email and attach a copy of the handover form. Store sensitive items in a secure area until the internal recipient collects them. Archive records according to company policy, typically digitally for 2–5 years.
Frequently asked questions
Who may accept a direct courier delivery in a company?
Authorised reception staff, the secretariat or nominated deputies may sign for deliveries. Define authorised signatories in advance. When uncertain, contact the sender or the responsible department.
What must a delivery receipt include?
Date, time, receiver name, courier name or ID, tracking number, package condition and signature. For digital workflows a photo and metadata may suffice.
How do I document damage or missing items?
Record damage or shortages in detail on the form, take photos, note serial/batch numbers and notify procurement or logistics immediately. Share the documentation with the sender and the courier service.
How long should handover records be kept?
Keep records per company policy. Many organisations keep digital records for 2–5 years. Check contractual or compliance requirements for longer retention.