Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Checklist: handover protocol and photo documentation for courier transports
Practical checklist for courier handovers: standard protocol, photo workflow and retention rules. Pharmacy-specific tips for clear, auditable documentation in Switzerland.
Quick answer
Use a clear handover protocol with defined fields plus a simple photo workflow to document receipts, packaging and condition. For pharmacies, add metadata like batch and expiry, separate photos of packaging and content, and keep records for at least 3 years. This lowers disputes and supports audits or supplier queries.
Why a standard handover protocol?
A standard form captures all key facts in one place. It reduces misunderstandings at pickup and delivery. For pharmacies it creates traceability without implying special medical handling. A clear protocol helps with claims, internal audits and supplier questions.
Template fields to include
Required fields: sender, recipient (include address, e.g. Bahnhofstrasse 10, Zürich), date/time, number and type of packages, estimated weight, batch or serial numbers if applicable, condition on handover (scratches, moisture, dents), packaging type, signatures or digital confirmation from sender and courier and a remarks field (e.g. “delivery note missing”). Add an order ID for tracking.
Photo workflow: reliable and simple
Take at least three photos: 1) overview of the shipment before loading, 2) close-up of labels/batch numbers, 3) damage or special-condition shot if present. Use a consistent file format (JPEG/PNG), clear file names (e.g. Order12345_Pickup_2026-08-31_01.jpg) and preserve timestamps and GPS where possible. Store originals unchanged and note any edits in the protocol.
Pharmacy-specific guidance
Pharmacies should record batch/serial numbers and expiry dates and add a short content description. Avoid photographing patient data. Clearly list sender pharmacy, recipient pharmacy or hospital location to keep the supply chain traceable.
Retention and data protection
Keep handover records and photos for at least 3 years to address supplier or authority queries. Check internal policies; longer retention may be appropriate for some contracts. Protect records under Swiss data protection rules: encrypt storage and limit access to authorised staff.
Digital vs paper: pros and cons
Digital records are searchable, easier to archive and can include GPS/time stamps. Paper can be more resilient where mobile connectivity is poor. A hybrid approach works well: digital first, paper copy when needed.
Frequently asked questions
How many photos per shipment are recommended?
At least three: overview, label/batch close-up, and damage or special-condition photo. For multiple parcels photograph relevant individual pieces.
What file naming convention should we use?
Use a consistent pattern: OrderID_Location_Date_Time_Type.jpg, e.g. 12345_Zuerich_2026-08-31_0830_Pickup.jpg.
How long should pharmacies keep documentation?
Recommended minimum is 3 years. Verify internal and cantonal rules; extend retention for specific contracts if needed.
What if the recipient refuses to sign?
Note the situation in the protocol, take a photo of the delivery location and record an identifying person at site or the reason for no signature.