Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Privacy for proof‑of‑delivery photos: rules and best practices
Proof‑of‑delivery photos are useful. Swiss companies must limit personal data, state a legal basis, inform recipients, secure storage and set deletion rules.
Quick answer
Yes — companies in Switzerland can use delivery photos if they follow data protection rules. Key points are a legal basis, data minimisation, transparency to recipients, secure storage and defined deletion periods.
When are delivery photos allowed?
Delivery photos are allowed when you have a legal basis. Common bases are contract performance or a legitimate interest in documenting deliveries. Check whether a photo contains unnecessary personal data. If it does, choose another documentation method.
Data minimisation in practice
Photograph only what you need: the parcel, its location and condition. Avoid identifiable faces, licence plates and interior details. Use framing, distance or blur features to make people unrecognisable. If a photo shows a person clearly, consider an alternative.
Legal basis and transparency
Tell customers and recipients about the photo policy in T&Cs, delivery notes or emails. State the purpose, legal basis, retention period and contact for privacy questions. Set internal rules for when photos are taken (e.g. on hand‑over, doorstep drop, or damage).
Technical and organisational measures
Store photos encrypted and restrict access to authorised staff. Log who accessed which photo and when. Secure transmission (TLS/HTTPS) from driver app to servers. Use data processing agreements with app providers and hosting partners.
Retention and deletion
Define clear deletion periods based on purpose. A short retention (e.g. 30–90 days) often suffices for delivery proof. Keep photos longer only for justified reasons such as a complaint or legal dispute. Automate deletion to avoid manual errors.
Consent vs legitimate interest
Consent is possible but often impractical for routine deliveries. Prefer contract performance or legitimate interest, and document your assessment (Data Protection Impact Assessment) when photos systematically include personal data.
Frequently asked questions
Do recipients need to consent to delivery photos?
Not necessarily. Contract performance or legitimate interest usually covers delivery proof. Still, inform recipients and offer alternatives when feasible.
How can I obscure faces or licence plates?
Use driver‑app features for automatic masking or blur, or train staff to frame shots and keep distance. Post‑processing to redact identifiers is another option.
How long can I keep delivery photos?
It depends on purpose. Short retention like 30–90 days is common. Keep images longer only for a documented reason such as a complaint or claim.
Do I need a data processing agreement with the app provider?
Yes. If third parties process or host photos, have a written agreement that defines security, access and deletion responsibilities.