Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Data protection and evidentiary duties for shipments in Switzerland
Practical guidance for Swiss companies on which shipment records to keep, how long to keep them and how to secure delivery proofs when using courier services.
Quick answer
Companies should collect only necessary recipient and shipment data, store it securely, and keep delivery proofs (signed receipts, handover logs, photos) for the period required by internal, contractual or legal obligations. Key points are purpose limitation, data minimisation, controlled access and verifiable handover documentation.
Quick answer: immediate steps for firms
Limit data collection to name, address, contact and shipment reference. Define which proofs you need (e.g. signed receipt, photo of handover). Store records encrypted and restrict access. Document retention periods and deletion processes.
Which data to collect — and which to avoid
Typically collect recipient name, delivery address, phone, tracking number and any contractual content declaration. Avoid unnecessary personal details such as birth dates or ID numbers. Gather only what the delivery purpose requires (data minimisation).
Delivery proofs and supporting documents
Useful documents include electronic delivery receipts, signed handover logs, delivery photos, consolidated manifests and invoices. For confidential items, keep a clear handover record with timestamp and courier name.
Retention periods: practical orientation
Retention depends on the document type and applicable tax, commercial or contractual rules. As a practical rule, keep delivery records for the same periods you retain invoices or other business records. Coordinate retention schedules with legal counsel or your accountant. Define internal deletion and archiving procedures.
Technical and organisational measures (TOM)
Protect shipment data with encryption in transit and at rest. Use role-based access, access logs and regular backups. Conclude processor agreements with couriers that specify processing duties and security expectations.
Practical example: minimal-data handover
Example flow: customer books courier with name, address and shipment ID. The driver takes a photo of the delivery and records a timestamp. The system stores only these details plus required invoicing data. This simplifies proof while reducing privacy risk.
Frequently asked questions
How long must I keep delivery records?
It depends on tax, commercial and contractual obligations. Align retention periods with your accountant or legal advisor and document them internally.
Can the courier process customer data?
Only under a written processor agreement with clear instructions. The courier must process data only for the delivery purpose and comply with agreed security and deletion rules.
Are photos sufficient as delivery proof?
Photos are useful but context matters. Combine photos with timestamp and, when possible, a signed receipt or handover record for stronger evidence.
What about deletion requests from recipients?
Check whether legal retention requirements prevent deletion. If not, delete or anonymise the personal data within your documented processes and record the action.