Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
De-escalation and conflict behaviour for courier partners
A short guide for independent courier partners: calm body language, clear phrases, when to call police and how to secure evidence safely.
Quick answer
As an independent courier partner, stay safe by using calm, de-escalating language, controlled body language, and clear rules for calling police and securing evidence. Use short phrases, keep distance, document incidents with photos and notes, and report serious cases to x25pronto promptly.
Why de-escalation matters
Independent couriers are often alone on the road. Small conflicts can escalate fast. De-escalation protects you, your shipments and your vehicle. The goal is to calm the situation and find a safe outcome.
Basic body-language rules
Stand upright but relaxed. Keep open palms visible. Maintain distance: at least one arm’s length, ideally two. Avoid aggressive gestures like pointing. Eye contact is good, but avoid prolonged staring.
Practical de-escalation phrases
Use short, clear phrases. Examples: “I want to sort this out.” “I’m listening.” “Let’s discuss this briefly.” If escalation looms: “I don’t want this to escalate. I will call the control centre / the police if needed.” Speak slowly and calmly, avoid sarcasm.
When to call the police
Call the police if you face immediate danger, threats, physical assault, theft, or if you feel unsafe. In Switzerland use 117 (or 112 where appropriate from mobile). Note the location, time, vehicle details and descriptions for the report.
How to secure evidence
Photograph damage, licence plates, surroundings and injuries if it is safe to do so. Start a short note with date, time, place and sequence of events. Record witness contacts. Save files on your device and send a copy to x25pronto Support. Do not tamper with evidence.
Exit rules and follow-up
Set clear limits: if the situation becomes unsafe, leave the scene. Inform x25pronto immediately and submit your records. Use the incident report for follow-up and ask for route changes or breaks if needed.
Frequently asked questions
Which phrases calm people best?
Short neutral phrases like “I understand” or “Let’s fix this now” work best. Avoid arguing or defensive language.
How much distance is safe?
At least one to two arm’s lengths. Keep more distance if the person seems agitated and ensure you have a clear escape route.
Can I record video?
Recording is allowed as long as you do not breach criminal or privacy laws. Use footage primarily for your safety and for reporting to x25pronto or the authorities.
What if a witness leaves immediately?
Write down as many details as you can: direction, clothing, vehicle. Ask nearby staff or residents for contacts. Good documentation helps later with police or support reports.