Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Customer communications in a pilot: Email & SMS templates
Short, ready templates for pickup confirmations, delivery announcements and brief post‑delivery surveys. Copy and paste for pilots in Zurich, Geneva or Basel.
Quick answer
Use short, clear templates to inform customers during a pilot about pickups, delivery notices and a brief satisfaction survey. Below are ready-to-use Email and SMS examples for pickup confirmation, delivery announcement, delivery completion and a short post‑delivery survey. Each template is concise, polite and adapted to Swiss business customers.
Why clear templates matter
In pilots every message counts. Clear templates reduce questions, build trust and provide consistent data. For courier pilots in Zurich, Geneva or Basel, standardised communication helps you evaluate processes and compare customer feedback.
Basic rules for emails and SMS in a pilot
Keep messages brief. State pickup/delivery time, contact person, and tracking number. Use a consistent tone: polite, factual, and solution‑oriented. SMS suit time‑sensitive alerts. Emails suit detail, attachments or follow‑up.
Template: Pickup confirmation (Email)
Subject: Pickup confirmed – Shipment {SHIPMENT_ID} Hello {CUSTOMER}, We confirm pickup of shipment {SHIPMENT_ID} on {DATE} at {TIME} in {LOCATION}. Driver: {DRIVER_NAME}. If you have questions, reply to this email or call {PHONE}. Best regards, {YOUR_COMPANY} / x25pronto
Template: Pickup confirmation (SMS)
Shipment {SHIPMENT_ID} picked up on {DATE} at {TIME} in {LOCATION}. Questions? {PHONE} – {YOUR_COMPANY}.
Template: Delivery announcement (Email)
Subject: Delivery scheduled – Shipment {SHIPMENT_ID} Hello {CUSTOMER}, Your shipment {SHIPMENT_ID} is scheduled for delivery on {DELIVERY_DATE} between {TIME_WINDOW}. Delivery person: {DRIVER_NAME}. Please have packaging and documents ready. Changes? Reply to this email or call {PHONE}. Best regards, {YOUR_COMPANY} / x25pronto
Template: Delivery announcement (SMS)
Delivery for {SHIPMENT_ID} scheduled {DELIVERY_DATE}, {TIME_WINDOW}. Questions: {PHONE}.
Frequently asked questions
When should I send an SMS instead of an email?
Send SMS for same‑day updates or narrow time windows. Use email when you need to include details, documents or expect replies.
What mandatory info should every message include?
Include at least: shipment ID, date/time, location, contact phone and responsible person or company. This minimises follow‑up calls.
How short should a satisfaction survey be?
Keep it to three questions or fewer. Use a 1–5 rating and one optional comment field to increase response rates.
How do I handle responses during the pilot?
Route replies to the pilot team or CRM. Log critical incidents and tag feedback by topic (delivery, packaging, communication).