Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Communication template for last-minute courier changes
Practical email and SMS templates to notify drivers, recipients and teams quickly when a courier task in Zurich, Basel or Lausanne changes at short notice.
Quick answer
Below are ready-to-use email and SMS templates for delays, address changes and recipient absences. Use them to inform drivers, recipients and internal teams in Zurich, Bern or Geneva quickly and clearly.
Why templates matter
Last-minute changes cause confusion. Good templates save time, reduce follow-ups and improve delivery success. They support drivers and your dispatch team. In Switzerland, precise addresses and phone numbers matter.
Basic rules for messages
Keep messages short. Always include: order number, new details, requested action and contact info. State a deadline when needed. Use plain language and avoid local abbreviations that might be misunderstood.
Email template: reporting a delay
Subject: Delay of your courier delivery (Order #12345) Dear Mr/Ms [Name], We inform you that delivery of your parcel (Order #12345) is delayed. New expected delivery window: [Date, time]. Reason: [Brief reason]. If this is not suitable, please reply by [time] to [your email] or call [phone]. Thank you for your understanding. Kind regards, [Your name] [Company] [Phone]
SMS template: address change to driver
Message to driver: 'Order #12345: new delivery address: [Street No], [Postcode] [City]. Questions: [Phone]. Please confirm. — [Company]'. Keep SMS under 160 characters. Always name the order and a phone number.
Email template: recipient absent
Subject: Recipient not present for delivery (Order #12345) Dear Mr/Ms [Name], The courier found no one at the delivery address for parcel (Order #12345). The driver will retry on [date] or leave a collection slip. Please confirm your preferred option by [time]: 1) New delivery date: [date] 2) Collection at [location/depot] 3) Deliver to alternative address: [address] For questions: [phone] Kind regards, [Your name] [Company]
Internal short note: to dispatch
Slack/Teams/phone: 'Order #12345 — URGENT: address changed to [address]. Recipient contact: [phone]. Please reschedule.' Add priority (e.g. 'high') when deadlines are affected.
Frequently asked questions
When should I use SMS instead of email?
Use SMS for quick, short updates to drivers and recipients when you need immediate confirmation. Email is better for longer explanations and records.
What must an address change always include?
Order number, full new address, recipient name, phone number and requested action (e.g. continue delivery, hold for pickup).
How do I ask for confirmation without sounding abrupt?
Use a polite clear phrase: 'Please confirm by [date, time] so we can plan delivery. Thank you.'
How do I secure confirmation from the courier?
Ask for a short confirmation by SMS or email including the order number. Log that confirmation in your order system.