Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Communication Templates & Access Processes for Courier Partners
Plug‑and‑play SMS/E‑mail/call scripts and step‑by‑step access processes for gate codes, security officers and closed recipients. For independent x25pronto partners.
Quick answer
This guide gives external courier partners ready-to-use SMS, email and call templates plus practical access steps for gate codes, security officers and closed recipients. Use them to reduce wait time and complete deliveries in Swiss locations like Zurich, Basel or Bern more reliably.
Why standard templates matter
Standard texts lower questions, speed up access and set clear expectations. For independent partners this means less idle time and more successful drops. Consistent phrasing also helps receivers prepare documents or security clearances in time.
Quick start: SMS templates
Use short, precise SMS messages before arrival and at arrival. Example arrival notice: "x25pronto courier (driver Max) en route with shipment X, ETA 12:20. Please have gate ready. Contact: +41 79 000 00 00." On arrival: "I am at Gate A, wait time max 10 min. Contact +41 79 000 00 00." Keep messages brief and include contact and time.
Email templates for complex deliveries
Email is best when documents, signatures or gate codes are needed. Example subject: "x25pronto delivery notice – Shipment X – ETA 12:20". Include tracking number, driver name, vehicle registration, ETA, required documents and note about security or gate. Attach waybills or authorisations when needed.
Call scripts for security checks and closed recipients
Follow bullet points: 1) Identify: name, company, shipment number. 2) Purpose: delivery to site/department. 3) Access: is gate code/registration needed? 4) Parking/drop point. Example: "Hello, this is Max from x25pronto. I have shipment X for Department Y. Do I have a gate code or should I report to the gatehouse?" Stay polite and direct.
Procedure for gate codes and access data
Request gate codes only when necessary and confirm them via secure channel or official app. Record validity time and contact person. If the code fails: call, wait 10 minutes, log attempts. If access is refused, document the incident and notify dispatch.
Dealing with security officers and internal receptions
Respect site security rules. Have ID, vehicle papers and any required documents ready. If asked, show only the minimum required information. Mark in the app whether handover was to security or the final recipient.
Frequently asked questions
How should I word an SMS if release is delayed?
Be short, clear and polite: "x25pronto courier on site. Waiting time 10 min. Please advise if access later. Contact +41 79 000 00 00." This keeps responsibility visible.
What if a gate code does not work?
Call the provided contact first. Wait 10 minutes. Log failed attempts in the app. If no solution, report to dispatch and follow instructions for next steps or designated fallback locations.
May I take photos at closed recipients?
Only take photos if no privacy or confidentiality issues arise and site rules permit. Ask security or the recipient. If photos are not allowed, document attempts and times in writing.
How to transmit sensitive access data securely?
Use company apps or encrypted email channels. Avoid sending codes in plain SMS when possible. Note validity windows and delete codes after use if policy requires.