Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Pilot project: implementing a regional courier agreement
Practical guide for a 3‑month pilot of a regional courier agreement in a Swiss city. Objectives, KPIs, operational steps, data collection and scaling advice.
Quick answer
A 3‑month pilot in a Swiss city tests whether a regional courier agreement is operational and cost‑effective. Define clear goals and KPIs (on‑time rate, average handling time, cost per job, customer satisfaction) and run the pilot in a contained area such as a Zurich or Geneva district. Track pick‑up and delivery timestamps, daily operations and weekly KPI reports. After 12 weeks decide to adapt processes or scale to other regions.
Why run a pilot
A pilot reduces risk. It validates whether planned processes work on the street. In a city like Zurich, Basel or Geneva you can test volumes, customer demand and travel times. A short pilot delivers data without a large upfront investment.
Scope and timeline
Use a fixed 12‑week period. Choose a single neighborhood or postcode area with 50–200 consignments per week. Define start and end dates, involved teams and the technical integration (booking portal, API or email workflow).
Core goals and KPIs
Set measurable success criteria. Example KPIs: - On‑time delivery rate (%) - Average handling time per job (minutes/hours) - Cost per job (CHF) - Cancellation / no‑show rate - Customer satisfaction (short post‑delivery survey) Measure weekly and collect raw data for the final evaluation.
Operational flow and roles
Define responsibilities: project lead, dispatch, drivers, customer support and IT. Set fixed pick‑up and delivery windows. Use standard forms for consignment details and damage reports. Hold daily driver briefings and weekly stakeholder reviews.
Data collection and reporting
Use simple tools: spreadsheets, GPS logs and customer feedback forms. Capture timestamps for pick‑up, departure, delivery and confirmation. Build a weekly KPI dashboard and watch for trends. Maintain data quality—missing timestamps skew results.
Risk management and compliance
Clarify liability for damaged or lost consignments. Verify packaging rules and that consignments suit transport in a passenger car. Check insurance coverage and internal claim procedures. Ensure proper handling of personal data and addresses.
Frequently asked questions
How many consignments give meaningful results?
Aim for 50–200 consignments per week to produce reliable averages and variance across 12 weeks.
What technology do I need for the pilot?
A booking portal or a simple API, GPS tracking and a customer feedback tool suffice. The key is consistent timestamps and structured data fields.
How do I judge pilot success?
Compare achieved KPIs to your targets. Focus on on‑time rate, cost per job and customer satisfaction. If two of three core targets are met, consider scaling.
What are next steps after the pilot?
Use pilot data to refine routes, staffing and pricing. Roll out in phases to neighbouring districts and repeat short validation cycles before full scale.