Express courier. Direct.
Also overnight.
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Pilot projects for courier partnerships: checklist and success criteria
A practical checklist for pilot projects with external courier partners: scope, KPIs, test runs and decision rules to scale services in Swiss regions like Zurich and Geneva.
Quick answer
Run a focused pilot: set explicit goals, test selected routes in Zurich or Geneva, measure transit time, on-time rate, parcel condition, cost per delivery and customer satisfaction. Apply predefined rules to scale or stop the partnership.
Why run a pilot
A pilot limits risk. It reveals operational, technical and commercial gaps before you commit. For Swiss SMEs a short, structured test is often cheaper than an immediate long-term agreement.
Define goals and scope
Set measurable targets: for example 95% on-time deliveries in Zurich, a maximum cost per delivery, zero damage rate for correctly packed items. Decide scope: service area (e.g. Zurich, Basel), shipment type, time windows, daily volumes and pilot length (usually 2–6 weeks).
Pre-start checklist
1) Agree packaging and labelling rules. 2) Verify data interfaces (booking, tracking, POD). 3) Document liability and insurance. 4) Name contacts and escalation paths. 5) Train staff on handling rules. 6) Run dry-runs without customer parcels.
Core KPIs to track
Track a compact KPI set: transit time (pickup to delivery), on-time rate (within agreed window), error rate (wrong address, missed delivery), parcel condition on arrival, cost per delivery, first contact resolution and customer satisfaction via a short survey.
Test design and data collection
Use controlled test runs: mix real orders with blind tests. Collect structured data: timestamps for pickup/transit/delivery, delivery photos, scan events and customer feedback. Begin with two to three routes and increase variety stepwise.
Qualitative review
Hold regular review meetings with the partner. Cover driving behaviour, communication, and flexibility for last-minute changes. Collect feedback from couriers and customers. Log incidents and near-misses.
Frequently asked questions
How long should a pilot run?
Usually 2–6 weeks. The length depends on volume and complexity. Short pilots suit straightforward routes; longer tests suit seasonal peaks or complex handling.
What minimum data do I need to decide?
At minimum: transit times, on-time rate, error and damage incidents, cost per delivery and at least 50 customer responses or 200 test shipments, depending on what you reach first.
When should I scale the partner up?
Scale when KPIs meet targets for at least two consecutive measurement periods, qualitative reviews are positive and technical integrations run reliably.
When should I stop the pilot early?
Stop early for repeated safety or liability issues, major service outages, unclear data flows or costs that exceed the budget significantly.