Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Privacy and data minimization for shipment data
Clear rules on which shipment data a courier needs, how long to keep them, and how to act DSGVO/DSG‑compliantly — practical guidance for Swiss companies.
Quick answer
Short answer: A courier only needs the data required for pickup, delivery and billing — name, address, phone number, basic description of contents, and billing details. Extra personal data should be avoided or pseudonymized. Deletion cycles depend on legal retention obligations and data‑minimization principles; operational shipment data should be deleted or anonymized after completion and after the claims period. Processes must be documented, access-restricted and secure to comply with DSGVO and the Swiss DSG.
Which data are really necessary?
For safe delivery and invoicing, typically only: sender and recipient name, delivery address, phone number for coordination, parcel size/weight or general content category (e.g., documents, spare part), pickup and delivery time windows, and billing method or invoice data. Avoid detailed descriptions of sensitive contents. Do not link address data unnecessarily to internal marketing profiles.
Legal basis: GDPR and the Swiss DSG
Both the GDPR (for EU-related data) and the Swiss DSG require purpose limitation, data minimization and transparency. Define the processing purpose clearly — for example delivery and billing — and collect only the fields required for that purpose. For cross-border shipments check which law applies and what information you must provide.
Deletion cycles and archiving practice
Operational shipment data should be deleted or anonymized after completion and after a reasonable claim period. Financial and invoicing records often follow longer statutory retention periods. Separate operational data from accounting records so personal data remain minimal where possible.
Technical and organisational measures
Protect data with access controls, encryption in transit and at rest, logging of access and regular backups. Minimize data exports: if you use third-party tools, put a data processing agreement in place. Pseudonymization helps protect identities if full deletion is not immediately possible.
Practical steps for courier operations
Collect data digitally and in structured fields so unused entries are not requested. Train staff to ask only what is required. Provide clear privacy notices on booking forms and shipping documents. Keep claim periods short and log deletion actions.
Transparency to customers and partners
Tell senders and recipients what data you process, why and how long. Offer simple opt-outs for marketing. When sharing data — for customs or subcontractors — state the purpose and legal basis.
Frequently asked questions
What data can a courier request for delivery?
Only what is necessary for pickup, delivery and billing: name, address, phone number, parcel category, pickup/delivery times and billing info. Avoid sensitive details.
How long should shipment data be retained?
Operational shipment data should be deleted or anonymized after completion and a suitable claims period. Accounting and tax records follow statutory retention rules.
What if a customer requests deletion?
Check legal retention duties first. If none apply, delete or anonymize data promptly and inform the customer of the action taken.
How to reduce risks with third-party processors?
Use data processing agreements, verify the processor's security, and limit the data you send to the minimum needed.