Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Framework agreements: contract elements for B2B direct rides
Which clauses belong in a framework agreement for B2B direct rides? We explain SLA levels, billing, liability and data protection for Swiss businesses.
Quick answer
A framework agreement for B2B direct rides should define availability (SLA), scope of services, billing, liability and data protection. Clarifying these points up front keeps direct rides in Zurich, Basel or Geneva predictable and compliant.
Why a framework agreement matters
A framework agreement creates clarity between the client and the courier. It bundles recurring tasks, sets prices and reduces admin for single orders. For Swiss companies it prevents misunderstandings in urgent deliveries, ad-hoc transports and time-critical direct rides.
Must-have clauses: service scope and options
Specify exactly which services the agreement covers: direct rides, pick-up and delivery windows, maximum parcel dimensions (suitable for passenger-car transport), packaging requirements, ad-hoc options and on-call service. State clear exclusions, for example temperature-sensitive or hazardous goods.
SLA levels: availability, response and execution times
Define measurable SLA parameters: on-call hours, response time to dispatch, expected delivery time and weekend or night availability. Set reporting channels for incidents (phone, email, portal) and escalation steps. Agree on downtime limits and remedial options.
Billing methods and payment terms
Decide on the billing model: fixed monthly fee, pay-per-use, tiered pricing or a hybrid. Include fees for special services (e.g. immediate express without lead time, multiple stops). Define the invoicing interval, payment terms and a plausibility check process before settlement. Include VAT/MWST notes relevant to Swiss accounting.
Liability, insurance and claims handling
Set clear and realistic liability limits. Specify which damages the provider covers and the deadlines to report claims. Require proof of liability insurance and outline the claims reporting, documentation and reimbursement process.
Data protection and handling of customer information
State which data is transmitted and stored (recipient address, phone, delivery time window). Reference GDPR principles where applicable and the Swiss Data Protection Act (DSG). Agree on data minimisation, retention periods, data processing agreements and responsibilities in case of breaches.
Frequently asked questions
Which SLA levels are realistic for direct rides?
A practical setup is a basic SLA with 60–90 minute response for standard tasks and an express SLA with 15–30 minute response. Define separate rules for nights and weekends.
How should I handle extra stops or detours?
Include additional fees or time surcharges. Agree on a de minimis allowance for short detours and provide transparent reporting for multi-stop jobs.
What billing model suits frequent direct rides?
For high frequency, a hybrid model often works best: a fixed base fee plus discounted pay-per-use rates. That cuts admin and improves predictability.
What to check if sub-contractors are used?
Decide if sub-contracting is allowed. If yes, require the same data protection and service obligations from subcontractors and document all dataflows.