Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Quick fault checks: Inspect electronics after courier transit
After a courier transit, inspect electronics fast and systematically: visual checks, short functional tests and a checklist for incoming components.
Quick answer
Start with a visual inspection, then run short, targeted functional tests: power checks, basic boot or LED tests, and interface verification. Work from low-risk steps to more involved checks to find faults quickly and avoid further damage.
Quick answer: first actions
Open the package at a safe test bench. Do a visual check, match items to the delivery note and photograph any damage. Disconnect power before moving parts. Then perform quick functional checks rather than long burn-in cycles.
1) Visual inspection and records
Check housings, connectors and packing for impact marks, cracks or moisture. Photograph all findings with the package and delivery note visible. Record serial numbers and the condition of the box. This helps with claims and internal troubleshooting.
2) Safety and voltage checks
Ensure all external power is disconnected. Use a multimeter to check for shorts between power rails (GND and Vcc). Measure idle resistances on major traces. Only if these checks are normal should you apply power.
3) Short functional tests (5–15 minutes)
Run short, repeatable tests that expose common faults: - Check power or status LEDs - Observe firmware or boot messages - Test interfaces (USB, Ethernet, serial console) - Do a brief load test if safe Log error messages and capture screenshots or terminal logs.
4) Connector and peripheral checks
Many faults come from loose connectors or bent pins. Reseat connectors and use pin adapters for standard headers. Test peripherals separately to rule out external causes.
5) If a unit won’t start
Try simple steps: a known-good power supply, minimal peripherals, and reset or boot options. If you see smoke or unusual heat, power off immediately and isolate the unit. For suspected mechanical damage, stop operation and contact the manufacturer or qualified service.
Frequently asked questions
How should I document damage on arrival?
Photograph the package and device from several angles, note the shipment and delivery details and the time. Store photos with your claim file and notify the courier or supplier within the allowed timeframe.
What test tools should I have ready?
A multimeter, ESD-safe mat, screwdriver set, pin adapters, USB/Ethernet test cables and a serial console or terminal adapter cover most quick checks.
Can I run these checks at the customer's site?
Yes. Many quick tests work on-site if you have a clean, de-energised workspace and the necessary tools. Follow your company safety and liability rules.
When should I contact the manufacturer?
Contact the manufacturer for cosmetic or functional damage, missing firmware, or if faults persist after basic testing. Provide measurements and photos when you do.