Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Standard pre-courier handover checklist
A compact checklist for shipping teams: which documents, packaging controls and handover protocol to follow before a direct courier pickup in Zurich, Geneva or Bern.
Quick answer
Before handing over to a direct courier, check transport documents, packaging condition, load security and complete the handover protocol. This checklist helps Swiss shipping teams hand over shipments cleanly and efficiently.
Why use a standardised checklist?
A routine reduces mistakes and follow-up queries. Shipping teams work faster. Recipients get fewer surprises. A checklist prevents missing documents and weak packaging.
Prepare before the courier arrives
Place shipments at a clear pickup point. Remove old labels. Verify pickup time and booking confirmation. Make sure colleagues who may be asked questions are briefed.
Documents: what to have ready
1) Transport order / booking confirmation with pickup and recipient address. 2) Delivery note or packing list showing contents, piece count and weights. 3) Invoice or customs paperwork for cross-border shipments. 4) Any customer-specific forms, such as return slips. Keep printed copies or accessible scans.
Packaging and labelling checks
Inspect outer packaging for damage, moisture, open seams or protrusions. Ensure internal goods are immobilised. Check tape, cushioning and corners. Labels must be legible and correctly placed.
Securing contents and special notes
Confirm fragile items are well padded. Mark orientation or fragile stickers clearly. If there are special conditions (temperature-sensitive, high-value), inform the courier on-site when the service allows.
Handover protocol and proof of pickup
Keep a handover protocol: pickup time, courier name, vehicle registration, number of parcels, condition and the courier's signature. Store the record digitally and physically. The protocol serves as evidence in disputes.
Frequently asked questions
What if the courier reports damaged packaging?
Record the condition immediately with photos and note it in the handover protocol. If possible, open the shipment with the courier and document whether contents are affected. Notify your internal contacts (e.g. quality control).
Which documents are needed for cross-border direct courier pickups?
Besides booking confirmation and packing list, you need customs paperwork, commercial invoice and any export documents. Confirm before pickup that the courier accepts these documents and whether extra steps are required.
What to do if booking confirmation lacks details?
Contact the booker or the courier immediately. Add missing details in writing and obtain an updated confirmation. Note the amendment in the handover protocol.
Is a courier signature required at every pickup?
Yes. The courier's signature on the handover protocol confirms receipt. If you use digital signatures, store the electronic proof securely.