Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Template: Internal Damage Report for Shipments
Ready-to-use Word and PDF template for an internal shipment damage report. Includes fields for photos, responsible staff, timestamps and corrective actions.
Quick answer
Download an editable damage report template (Word/PDF) for shipments. The template has fields for photos, responsible persons, date and time, damage description and suggested corrective actions. Use it to document damage consistently and to start internal follow-up in Geneva, Zurich or Lugano.
Why a standard damage report matters
A standard form saves time and reduces confusion. Staff know what information to collect. Photos, exact times and responsible people support internal reviews and communications with partners. Swiss companies benefit from consistent records across locations.
Key fields to include
Include: 1) Header with order or tracking number, sender and recipient; 2) Date and exact time of discovery; 3) Location of damage (e.g. warehouse Geneva, delivery in Winterthur); 4) Responsible person on site with contact details; 5) Detailed description of damage; 6) Photos or links to image files; 7) Immediate actions taken (e.g. secure packaging, quarantine item); 8) Signature area and next steps.
Practical fields: photos, responsible persons and timestamps
Photos are essential: multiple angles, overview and close-ups. The template provides space for up to six images with captions. Record who found the damage and who performed the initial action. Note date and exact time separately so events are traceable.
Next steps after completing the report
Save a copy in your internal system (SharePoint or company drive). Notify relevant teams: quality, customer service and purchasing. Set a deadline for decisions like return, replacement or claim filing.
Customising the template for your business
Adjust mandatory fields to match your operations: add SKU, batch or serial numbers if needed. For larger shipments include weight and volume checks. Keep decision routes clear: who approves replacements and who contacts the customer.
Download options: Word and PDF
The template is available as an editable Word document and a printable PDF. Use Word to add fields or your company logo. Use PDF for quick printing and signing on site. Train staff briefly on how to use the form.
Frequently asked questions
Can I adapt the template to Swiss company policies?
Yes. The Word file is editable. Add fields like SKU, serial numbers, or internal reference numbers to match your processes.
How many photos should I include?
At least three: one overview, one close-up of the damage and one showing the packaging. More images improve assessment.
Who should sign the report?
The person who discovered the damage and the responsible manager (warehouse lead or delivery agent). Add a witness line if needed.
Where should completed reports be stored?
Store them centrally in a secure folder, for example on SharePoint or an internal drive. Manage access rights appropriately.