Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Template: Standard claim form for courier cases
Ready to download: An editable claim form (Word & PDF) for courier cases. Mandatory fields, checklists and clear file-naming rules for faster handling.
Quick answer
Use this editable template to record courier claims in Switzerland quickly and consistently. It includes mandatory fields, a damage and delivery checklist, photo instructions and file-naming guidance (e.g. "Claim_ZH_12345.pdf"). This reduces back-and-forth and speeds up processing.
What this is for
This is a practical, editable template for claims after courier runs in Switzerland. It helps companies report damages, delivery discrepancies and missing items in a uniform way. Use it internally or share it with your clients as an aid.
What the template includes
The template is available as Word and as a fillable PDF. It includes: mandatory fields for order and shipment number, sender/recipient, date and time, driver ID; a checkbox checklist for packaging, damage and missing parts; a short damage description field; photo instructions with minimum resolution; a suggested file-naming scheme; signature fields and space for internal notes.
Mandatory fields and why they matter
Mandatory fields cut down on follow-up. At minimum provide: shipment number (e.g. SND-12345), delivery date, sender/recipient with address, driver name, precise damage description and quantity affected. Missing information delays review.
On-site checklist for first contact
The template gives a simple order for staff on site: 1) inspect packaging; 2) take photos of parcel, contents and label (frontal and detail); 3) count items and compare with the delivery note; 4) mark and sketch damages; 5) complete the form and get signatures.
Photo and file-naming rules
Photos are essential for assessment. Recommendations: at least 1024 × 768 pixels, JPEG format, max 5 MB per image. Name files consistently, e.g.: Claim_[City]_[ShipmentNumber]_[PhotoNo]. Example: Claim_ZH_SND12345_01.jpg. Name the main form file as: Claim_[ShipmentNumber]_[Company].pdf.
How to use the form
Open the Word or PDF template, fill all mandatory fields and save the file with the recommended name. Attach the photos and send everything by email to your claims team or to x25pronto Support if the booking was made with us. Keep originals and photos for at least 30 days.
Frequently asked questions
Is the template compatible with all systems?
Yes. The Word file opens in Microsoft Word, Word Online and LibreOffice. The fillable PDF works with common PDF readers like Adobe Reader and most browser PDF viewers.
Which information speeds up processing most?
Shipment number, delivery date/time, clear photos, precise damage description and number of affected units. These let reviewers start assessment without extra questions.
Can I adapt the template to my company layout?
Yes. The Word version is editable. You can add logo, contact details and internal fields. Do not remove mandatory fields.
How should I send confidential data?
Transmit sensitive information via encrypted channels or established company systems. If sending by email, use encrypted attachments or a password-protected ZIP when possible.