Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
When personal handover makes sense
Learn when a personal handover to a known contact is better than drop-off or parcel lockers, and how to organise a clear, documented handover.
Quick answer
A personal handover to a known contact makes sense when the shipment needs a clear recipient, contains sensitive or valuable items, or requires immediate inspection. For business documents, samples, spare parts or contracts, handing the package directly lowers the risk of loss and ensures a recorded delivery. Arrange the handover with the contact's full name, phone number and a short handover record so everyone in Zurich, Bern or any Swiss location knows who received the shipment.
When to choose a personal handover
Choose personal handover when contents or timing are sensitive. Examples include confidential documents, samples, keys, spare parts or high-value items. If the recipient must inspect the item on receipt, a handover is necessary. The same applies when a signature is required.
Personal handover versus drop-off or parcel locker
Drop-off at the door or a parcel locker is convenient. But it offers no direct proof and is more exposed to loss or unauthorised access. Handing a package to a known contact keeps it with a responsible person and allows immediate checking.
How to organise the handover practically
Provide the contact's full name, role and phone number when booking. Agree a time window. Specify if a signature or a photo counts as proof. A short handover record (name, date, time, condition of the package) protects both parties.
Tips for drivers and senders
Drivers should verify the contact's identity and note any anomalies. Senders should pack securely and label clearly. For sensitive items, take a photo before handover. Clear instructions on the delivery note reduce questions during the delivery in Zurich, Basel or Geneva.
Legal and liability basics
A carrier’s responsibility typically ends with a properly documented handover to the named contact. Missing documentation can create disputes in case of loss. Use written or digital proofs to clarify liability.
When a personal handover is not needed
For low-value or non-sensitive goods where a safe drop-off is possible, a locker or doorstep delivery may suffice. If the recipient explicitly requests drop-off, a personal handover is unnecessary.
Frequently asked questions
Can the handover be made to someone else?
Yes, if that person was named and authorised in advance. Provide a clear name and contact. Without authorisation, drop-off or return may be used.
Is a photo enough as proof of receipt?
A photo can help document delivery but may not replace a signature in all cases. Confirm in advance whether a photo is acceptable.
What if the contact is not reachable?
Arrange alternative recipients or a second time window. Without instructions, the driver should not hand the package to unknown people and will consider drop-off or return.
How do I document a handover correctly?
Record name, date, time, condition of the package and the driver's ID. Digital signatures or photos increase evidential value.