Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
How to quickly authorise replacement vehicles for assignments
A clear partner checklist: which documents to send, timing, an emergency email template and FAQs to get a replacement vehicle authorised fast for x25pronto assignments.
Quick answer
Short answer: As an independent partner, get a replacement vehicle authorised fast by submitting required documents (vehicle registration, liability insurance, driver licence), clear dates and a short email to the partner authorisation team. Send sharp scans or photos, include licence plate, make/model, insurance number and intended authorisation period. Mark urgent cases «Urgent» and call the partner hotline for faster handling.
When to register a replacement vehicle
Use a replacement vehicle if your regular vehicle is unavailable or you need extra capacity. Common reasons: breakdown, workshop stay, minor accident or peak volume. Register the replacement before using it for x25pronto assignments.
Required documents
Prepare these items: 1) Vehicle registration document with licence plate; 2) Proof of liability insurance including policy number and validity; 3) Driver licence of the assigned driver; 4) Valid vehicle inspection or a statement that the vehicle is roadworthy. For leased or company cars: written permission from the vehicle owner.
Deadlines and processing times
Submit documents as early as possible. Normal cases: expect 24–48 hours processing. In emergencies: mark the request as «Urgent» and call the partner hotline. Incomplete submissions slow processing. For planned replacements, allow at least 48 hours lead time.
How to submit — step by step
1) Scan or photograph documents in good quality. 2) Name files clearly (e.g. "CH‑ZH‑ZH123456_vehicle.pdf"). 3) Email the documents to the partner authorisation team or upload them in the partner portal. 4) Include: licence plate, make/model, insurance number, authorised period, driver name and partner ID, contact phone. 5) Request confirmation and an expected response time.
Emergency email template
Subject: Urgent replacement vehicle authorisation – [Partner ID] – [Plate] Dear authorisation team, Due to an emergency (breakdown/workshop) I need urgent authorisation for a replacement vehicle. Details: • Partner ID: [your ID] • Driver name: [First Last] • Licence plate: [CH XX 12345] • Make/Model: [e.g. VW Caddy] • Insurance policy: [number] – valid until [date] • Requested authorisation period: [from date] to [to date] Attached: vehicle registration, insurance proof, driver licence, owner permission (if applicable). Please authorise by [time] today. For questions call: [phone number]. Kind regards [Name] [Partner ID] [Phone] (Tip: attach a photo of the plate and call the hotline.)
What the authorisation team checks
They verify that licence plate matches registration, insurance is valid, the driver licence is current, and the vehicle meets size and load‑securing requirements. For leased vehicles they check owner permission. Complete, clearly labelled documents speed approval.
Frequently asked questions
What if a document is missing?
Missing documents delay approval. Approval proceeds only when all required proofs are provided. Send missing files quickly and mark the message as "Supplement".
Can one vehicle be authorised for multiple drivers?
Yes. List all intended drivers with names and licence numbers. Ensure the insurance covers those drivers or provide a list of authorised drivers.
Are there restrictions on vehicle age or type?
There are rules on vehicle condition and load security. Some assignments require certain vehicle sizes. Check suitability with the authorisation team for special jobs.
How do I flag an urgent request?
Put "Urgent" in subject and email body, and call the partner hotline. This alerts the team to prioritise your request.