Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Deliveries to apartment buildings: rules for property managers and couriers
Practical guide for property managers and couriers: access, leave-behind permissions, time windows and liability for deliveries to apartment buildings.
Quick answer
Smooth deliveries to apartment buildings need simple rules: set delivery windows, get written leave-behind permissions, define access routes (lobby, concierge, parcel lockers) and agree liability rules between property manager, resident and courier. Property managers should document procedures and inform residents. Couriers should keep proof such as photos and timestamps.
Why rules matter
Deliveries to multi-unit buildings raise safety, access and liability issues. Without rules, packages are lost, residents complain and couriers return undelivered. Clear procedures reduce disputes and save time for managers and couriers.
Define access options
Property managers should list how couriers access the building: unlocked door, concierge with sign-off, digital door release or pickup at a designated spot. Share options with residents and carriers. Avoid informal or unsafe access methods.
Leave-behind permissions and locations
Use a written or digital leave-behind permission that residents can grant. Specify approved leave-behind locations: lobby, parcel locker, storage room or private balcony. State maximum package sizes and prohibited items for leave-behind.
Delivery windows and quiet hours
Set delivery windows, for example 08:00–11:00 and 16:00–19:00, to limit disturbance and coordinate with building staff. Communicate quiet hours and restricted times (night, Sunday). For restricted access, require appointment-based deliveries.
Liability and proof of delivery
Put liability principles in house rules or a supplementary agreement. Generally, the resident who authorises leave-behind shares responsibility. Couriers should record photos, timestamps and recipient names to document handover or placement.
Practical workflows
Examples: 1) Resident uses parcel locker – courier deposits package and records photo. 2) Concierge signs a handover log for accepted items. 3) Leave-behind permission allows lobby placement – courier documents location. Standard steps simplify claims handling.
Frequently asked questions
How do I make a valid leave-behind permission?
A written or digital consent is usually sufficient. Include delivery address, approved locations, time windows and how long the permission is valid. Seek legal advice if you need a contract with specific liability clauses.
Who is liable if a left package is stolen?
Liability depends on the agreement. Without permission, the recipient is normally responsible. With a permission, responsibility can be shared—evidence like photos and timestamps will be key. Clear rules reduce disputes.
How should property managers inform couriers?
Publish rules on the building or management website, email tenants, and post notices in common areas. Provide a contact person for couriers to clarify delivery questions.
Are parcel lockers worth the investment?
Yes. Lockers provide secure, documented receipt and support 24/7 deliveries. Consider costs, space and maintenance before installation.