Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Checklist for legally compliant courier orders in healthcare
Quick checklist for Swiss healthcare providers: how to run legally compliant courier orders — from authorisations to data minimisation and handover proof.
Quick answer
For legally compliant courier orders in healthcare, document the order and recipient, secure written authorisations, minimise patient data and agree roles with the healthcare institution. This checklist gives practical steps for safe, compliant transports within Switzerland.
1. Define scope and exclusions
State which kinds of shipments this checklist covers. Limit it to approved, safely packed items suitable for transport in a passenger car. Exclude cooled, dangerous or otherwise regulated shipments unless your courier explicitly supports them.
2. Document the order and shipment details
Record sender, requester, recipient, pickup and delivery addresses, pickup date and requested delivery window. Use a unique reference number. Describe contents in general terms (e.g. “medical documents”) to avoid sharing unnecessary patient data.
3. Authorisations and acceptance rules
Agree who may accept deliveries at the hospital or clinic. Use written authorisations or role-based rules (e.g. ward manager, reception). Clarify deputies and whether ID checks are required for sensitive items.
4. Data minimisation and privacy measures
Share only the information strictly needed for delivery. Avoid patient names or birthdates in transport metadata if possible. Send electronic order data securely and delete or anonymise records once no longer needed.
5. Responsibilities and liability contacts
Specify who is responsible for packaging, safe delivery, enquiries and tracking. List contact points for the sender, the courier and the healthcare facility. Define an escalation path for damaged or missing items.
6. Handover proof and digital confirmations
Use a handover protocol with date, time, name of receiving staff and signature or digital confirmation. Where permitted, keep photo or scanned proof. Digital tracking IDs help reconcile deliveries quickly.
Frequently asked questions
Do hospitals require a special authorisation?
Often yes. Many hospitals require a written acceptance authorisation or internal role assignment. Check the facility’s rules before placing the order.
What shipment information is acceptable?
Provide only what is necessary for delivery. Prefer general content descriptions and use a reference number instead of detailed patient identifiers.
How long should transport records be kept?
Keep records according to your internal policies or legal requirements. Delete or anonymise data when the retention period ends.
Can couriers open medical packages?
No. Couriers must not open sealed packages. Proper packaging and labelling are the sender’s responsibility. Only authorised facility staff may open shipments.