Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Checklist for secure pickup and handover
Quick checklist for businesses: how to document pickup and handover with photos, signatures and a digital log for x25pronto courier bookings in Switzerland.
Quick answer
For business customers: This checklist helps you document pickup and handover clearly and reliably. Use standard photos, signed handover notes and digital timestamps so condition, responsibilities and timing are transparent.
Before pickup: prepare the shipment
Check packaging and address labels. Remove old labels or cover them. Note any special handling instructions, like fragile. Have all documents ready and ensure the parcel size suits a passenger-car courier.
When the courier arrives: ID and location
Ask to see the courier's ID and booking confirmation. Provide a clear handover spot — well lit and sheltered from weather. Keep a safe distance and document the exchange quickly to save time for both parties.
Photo documentation: what and how to photograph
Photograph parcel condition, labels and any damage before loading. Make at least three images: full view, close-up of the address label and a close-up of any damage. Use smartphone timestamps and save the images to the shipment record.
Signature practice: paper and digital
Have the recipient sign with name, company, date and time. Use digital signatures on the courier device or portal if available. Keep photos of paper receipts and store digital signatures in your system.
Damage and discrepancy report
If there is damage or a quantity mismatch, create a short report: location, time, people involved and description. Photograph the issue and note it in the handover record. Contact your x25pronto representative immediately to agree next steps.
Digital filing and tracking
Store photos, signatures and reports in the digital shipment file. Link files to the booking number so shipping, customer service and accounting can access the same records. Retain files according to your retention rules.
Frequently asked questions
Which photos are required at handover?
At least three photos: full view, close-up of the address label and close-up of any damage. Timestamps and readable labels matter.
Is a handwritten signature enough or should it be digital?
Both are fine. Digital signatures are quicker to archive. Keep a photo of any handwritten receipt as backup.
What should I do if the parcel is damaged?
Photograph the damage, record details in a report and notify your x25pronto contact immediately. Preserve evidence and, if needed, keep the parcel separately.
How long should I keep the documentation?
Keep documents as long as your internal retention rules require. Practically, retain them until billing and quality checks are complete.