Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Courier handover checklist: pickup to receipt
A practical, printable checklist for businesses: what photos, signatures and digital proof to collect at courier pickup and delivery to avoid disputes.
Quick answer
This checklist lists the exact photos, documents and signatures to collect at each stage of a courier handover in Switzerland. It helps senders and receivers create clear evidence of condition, content and timing to reduce disputes.
Short answer: what this checklist gives you
The checklist covers pickup, handover and receipt steps. It states required photos, fields for the handover form and how to store digital proof. The goal is clear evidence for condition, content and time of delivery.
Before pickup: sender preparation
Check packaging: take photos of the item, labels and securing materials. Record shipment data: sender, recipient, addresses, phone numbers and requested delivery window. Prepare documents: delivery note, invoice, handling instructions. Clearly number items if shipping multiple packages.
At pickup: photos and handover form
Required photos: an overall shot of the package, close-up of the label or ID, and a shot of any visible damage. Fill in the handover form: shipment ID, weight, number of pieces, pickup time, courier name and vehicle plate. Ask the driver to sign the form and photograph or scan the signed page.
During transport: secure digital evidence
Use tracking IDs and save status updates. Where available, enable timestamps and GPS logs from the courier. Store photos in an ordered folder structure (e.g. Company/Date/ShipmentID). Name files clearly: ShipmentID_Date_Time.jpg.
At delivery: receipt check and proof photos
The receiver checks the package before acceptance. Required photos: package at drop‑off spot, visible damage, and the signed handover form. If there are discrepancies, note them immediately on the form (e.g. "dent top left"). Obtain a handwritten or digital receipt with a timestamp.
After handover: filing and escalation
Keep photos, the signed form and tracking records in a central place. Set an internal claim window (for example 48 hours). If issues occur: review photos, contact the courier with pickup/delivery times and evidence, and escalate to your logistics manager.
Frequently asked questions
Which photos are mandatory for a courier handover?
At least three: overall package, close‑up of the label/ID and any visible damage. For multiple pieces, include a photo showing all items together.
What should a courier handover form include?
Shipment ID, date, time, piece count, weight, pickup and delivery addresses, names and signatures of sender and courier, and a section for damage notes.
What digital proof is recommended?
Tracking updates, GPS timestamps where available, photo evidence and a scanned or photographed signed handover form. Store files with clear names in a shared location.
What to do if the recipient reports damage?
Check pickup photos and the handover form immediately. Send evidence to the courier and your logistics contact and follow your internal claims process within the set time window.