Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Checklist for Pharmacy Deliveries: Pickup to Receipt
A practical step‑by‑step checklist for pharmacies and couriers to follow before pickup, during transit and at delivery. Focus on roles, documents, photos and packaging.
Quick answer
This checklist helps pharmacies and couriers complete pickup, transit and receipt in a clear, traceable way. It covers roles, required documents, photo records, packaging rules and contact points so shipments arrive complete and verifiable.
Purpose and responsibilities
The checklist standardises processes and clarifies responsibilities. Key parties: the pharmacy (sender), the courier (carrier) and the receiver (clinic, practice or patient). Assign one contact person per shipment with phone and email.
Before pickup: pharmacy tasks
1) Packaging: Use sturdy boxes or padded envelopes suited to the contents. Secure loose items. 2) Labelling: Attach address, sender and shipment ID. Mark as "Discreet" or "Private" if needed. 3) Documents: Include packing list and delivery note. Do not display medical prescriptions on the outside. 4) Photos: Take a photo of the parcel front with address and, if necessary, the interior before handover. 5) Pickup window: Make the parcel ready at the agreed time and confirm contact person and access details.
Courier checks at pickup
1) ID: Courier presents ID and delivery note. Verify name and company. 2) Document check: Match delivery note to parcel contents. Note discrepancies immediately. 3) Photo record: Courier photographs the labelled parcel and optionally a handover photo. 4) Signature: Pharmacy signs the pickup confirmation with date and time and notes any issues. 5) Communication: Courier confirms recipient details and planned delivery slot.
During transit: safe handling
1) Storage: Keep parcels dry and away from heat. Avoid stacking that can damage contents. 2) Securing: Fix packages to prevent movement. 3) Documentation: Use GPS tracking or status updates if available. 4) Incidents: If damage or loss occurs, take photos and log time. Inform sender and dispatch immediately.
At delivery: handover steps
1) Receiver ID: Courier asks for recipient name and checks ID when required. Deliver only to the agreed contact or an authorised representative. 2) Inspection: Receiver checks for visible damage. Take photos if there is an issue. 3) Proof of receipt: Receiver signs the delivery note or signs on the courier’s device. Record time, name and role. 4) Report problems: Note damages or missing items and inform dispatch straight away.
Follow-up and records
1) Filing: Store delivery notes and photos according to your internal rules. 2) Claims: Define deadlines for reporting problems (e.g. immediately on delivery, written within 24 hours). 3) Improvement: Track recurring issues and adjust packaging or process. 4) Data protection: Keep patient information secure and restrict access to authorised staff.
Frequently asked questions
What documents should the pharmacy give to the courier?
At minimum a delivery note or packing list with sender and receiver details. Keep medical information secure inside the package. Do not expose prescriptions on the outside.
How do I document parcel damage correctly?
Take photos of all damaged sides immediately, note the date and time, and report the damage to both the sender and dispatch. Record the issue on the delivery note.
Can a courier hand over to someone other than the named contact?
Only with prior written authorisation or an agreed arrangement. Otherwise the courier should ask for the named contact and verify identity.
How long should delivery notes and photos be kept?
Follow your internal retention policy. A common practice is to keep records for 6 to 12 months, ensuring compliance with data protection rules.