Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Process: handling damaged confidential shipments at handover
What to do when a confidential shipment is damaged or opened at handover. Step-by-step actions for sender and recipient: immediate measures, evidence gathering and internal escalation.
Quick answer
On finding a damaged or opened confidential shipment, stop the handover, secure the scene, photograph packaging and contents, get witnesses, note the damage on the delivery receipt, and notify the courier contact and your internal security or compliance team immediately.
Short answer: immediate steps
Pause the handover. Do not further manipulate the package. Photograph the damage and surrounding area. Obtain a witness. Note the damage on the delivery receipt and inform the courier and your security or compliance contact right away.
Step 1 — secure the scene and personnel
Keep the handover area unchanged. Ask the courier not to remove or adjust the damaged parts. If possible, involve a neutral witness (reception, site security). Record who was present and the exact time.
Step 2 — visual check and photos
Inspect the outer packaging. Photograph all sides, damaged spots, labels, and the tracking number. If contents are visible, take close-up images without further handling. Save images with timestamps and filenames that reference the shipment.
Step 3 — delivery note and witness signatures
Record the damage on the paper or electronic delivery note. Use a concise phrase like ‘packaging torn, content visible’, include date and time. Have the courier and a witness sign. Keep the original note for follow-up.
Step 4 — immediate reporting and internal notification
Contact the courier’s incident or support team immediately. Simultaneously inform your internal security, compliance or legal contact and the person responsible for the shipment. Share photos, delivery notes and witness details.
Step 5 — temporary measures for confidential content
Treat exposed confidential material as potentially compromised. Place documents or media in a secure container. Avoid copying or distributing them without approval from compliance. Decide with your team on next steps: data sanitisation, notifying affected parties or legal action.
Frequently asked questions
Do I have to accept the shipment?
You may refuse acceptance if the package is open or heavily damaged. Record the reason on the delivery note. If you accept it, make a full record of the condition at handover.
How long should I keep photos and documents?
Keep photos and delivery records according to your internal policy and the courier’s reporting requirements. A common range is 6–12 months; follow your compliance rules.
When should legal action be considered?
Consider legal steps if sensitive data was exposed, there is evidence of theft or deliberate opening, or actual loss occurred. Consult your legal team before taking action.
What information does the courier need to investigate?
Provide the order number, tracking number, delivery time, photos, delivery note and names of present persons. The more complete the information, the faster the courier can investigate.