Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Quick checklist for couriers: handling damaged shipments
A concise, usable checklist for Swiss couriers to secure, document and report damaged shipments—includes photo sequence and sample customer messages.
Quick answer
If you find a damaged shipment as a courier in Switzerland, stay calm, document clearly and inform sender and recipient. Immediate steps: secure the parcel, take photos (overall, damage detail, contents, label), decide acceptance vs refusal per policy, upload notes to the system and contact the customer. This checklist speeds up claims and reduces ambiguity.
Overview: purpose of this checklist
The checklist gives a short, repeatable routine for couriers. Clear steps protect you, the sender and the recipient. They also make later claims easier to handle.
Safety check first
Make sure the parcel is safe to handle. Look for leaks, sharp objects or broken glass. Do not remove loose items without approval. If there is a risk to health or public safety, contact dispatch immediately.
Photo documentation: quick workflow
Take at least four photos: 1) full parcel in context (vehicle or doorstep); 2) close-up of the damaged area; 3) damaged contents or inner packing; 4) clear shipping label with tracking number. Keep device timestamps and shoot from several angles without glare on the barcode.
Decide: accept, accept under reservation or refuse
Follow x25pronto rules: if only outer packaging is damaged but contents look intact, offer acceptance under reservation. Note this on the delivery record. Refuse if contents are missing, exposed or leaking.
Short scripts for customer messages
To sender: "Your shipment [tracking number] was documented as damaged on delivery. Photos are available in the system. Please contact support for next steps." To recipient: "The packaging is damaged. I can hand it over under reservation or refuse it. How would you like to proceed?" Keep language neutral and brief.
System upload & internal reporting
Upload photos and a short damage note to the delivery system. Include time, location, recipient name and their response. Flag the shipment for customer service review so sender and support can agree on next steps.
Frequently asked questions
When should I refuse a delivery instead of accepting under reservation?
Refuse when contents are missing, exposed, leaking or present a safety hazard. If unsure, consult dispatch.
What photo quality is required?
Photos must clearly show the label and the damage. Avoid overexposure and blur. Four clear angles are recommended.
What to write on the delivery note?
Be concise: tracking number, damage type (e.g. "top opened"), action taken (accepted/accepted under reservation/refused), recipient name and time.
How soon must I report the damage?
Document and photograph immediately on site. Upload to the system no later than the end of your shift or tour.