Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Quick checklist for damaged shipments: immediate actions
Step-by-step checklist for Swiss businesses: what to do right away when a shipment arrives damaged or damage is discovered later.
Quick answer
If you find a damaged shipment, act quickly and methodically: photograph the damage, isolate the shipment, log it internally, report to x25pronto, and communicate with sender and recipient. This secures evidence and speeds up handling.
1. Immediate step: photograph and document
Take clear photos of the package and contents from all sides. Use a phone with date/time stamping if possible. Photograph labels, barcodes, serial numbers and visible damage. Do not repackage before documenting — keep evidence intact.
2. Isolate the shipment
Separate the damaged parcel from other goods. Place it in a secure, dry area with limited access. Mark it clearly with ‹Damaged – do not use› so staff do not disturb the evidence.
3. Internal report and log
Complete an internal damage log: date/time, recipient, sender, item count, photos and a short damage description. Appoint a single contact person to manage the case. This simplifies follow-up with x25pronto and the supplier.
4. Report to x25pronto
Notify x25pronto via the agreed channel (booking portal, e‑mail or hotline). Provide the booking reference, photos, damage description and storage location. Have your internal log ready so x25pronto can advise on next steps.
5. Communicate with sender and recipient
Inform the sender and the final recipient promptly. Share photos and the damage log. Agree on next steps: return, replacement or claim. Keep all agreements in writing.
6. Preserve evidence until resolution
Keep original packaging and damaged parts until the case is closed. Note who accessed the item. If available, save video from delivery or storage. These assets help with insurance or recovery claims.
Frequently asked questions
How quickly should I inform x25pronto?
Report the damage as soon as possible, preferably the same business day. Early reporting helps to speed up assessment.
What photos are essential?
Whole-package shots, close-ups of the damage, label/barcode images and photos of the content. Include a reference object for scale where possible.
Can we repair or use damaged goods?
Do not use or repair damaged items without written approval from the sender or x25pronto. Written permission protects you in liability cases.
What if the sender does not respond?
Continue the internal documentation and inform x25pronto. They can recommend further steps and note the case for follow-up.