Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Claims processes for direct deliveries
How to report and handle transport damage or partial deliveries for direct shipments in Switzerland: clear steps for business customers.
Quick answer
Report transport damage or missing items immediately to the driver and customer service. Take photos, note quantities and witnesses. These records are essential for inspection and settlement by the courier in Switzerland.
Act quickly at delivery
Check goods and packaging on receipt. If you find visible damage or missing items, inform the driver immediately. Ask for a written note on the delivery note or the driver’s device. Quick reporting preserves evidence and speeds up the process.
What to document: photos, counts and witnesses
Photograph damaged packaging, the contents and pallet labels. Record serial numbers, batch codes and quantities. If possible, get a third-party witness. These records support the damage assessment.
How to report the claim to the courier
Send photos and a short description by email or via the courier’s portal. Include shipment number, sender, recipient address and delivery date. Keep the original packaging and damaged items until the courier allows disposal.
Courier inspection process
The courier reviews the documents and may request a damage report or on-site inspection. For partial deliveries they compare the delivery note with actual items. The time for review depends on case complexity and internal processes.
Settlement and possible outcomes
After inspection, solutions include replacement delivery, credit or compensation. The courier communicates next steps. For partial deliveries, missing items may be sent later or invoiced separately. Clear communication with your supplier helps.
Tips to reduce future claims
Use secure packaging and label fragile items. Employ sturdy pallets and accurate packing lists. For high-value or sensitive shipments, agree acceptance checks and signed acknowledgements.
Frequently asked questions
How soon must I report transport damage?
Report visible damage immediately to the driver and within the courier’s claim deadlines by email or portal. Prompt reporting protects your claim.
Which documents are needed for inspection?
Photos of packaging and contents, delivery note, serial or batch numbers, shipment number and a written confirmation from the driver or a witness.
Who decides on replacement or credit?
The courier reviews the claim and agrees a resolution with sender or recipient. The outcome depends on documentation and contract terms.
What should I do with damaged goods?
Keep the damaged goods and packaging. Do not dispose of or repair items without the courier’s or shipper’s instruction.