Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
How to document damage and claims for courier deliveries
Practical checklist and templates for businesses: how to document courier damage with photos, forms and emails for fast claim handling in Switzerland.
Quick answer
Report damages immediately with clear photos, a written description, time and location, and the shipment details. Use a step-by-step checklist, standard claim form and email templates to speed up handling by the courier and insurers in Switzerland.
Why fast, clear documentation matters
Quick, precise evidence speeds up claim processing. Insurers and courier partners need shipment number, delivery date, recipient name and photos. Missing information delays decisions and settlements.
Immediate steps at delivery
1) Keep the outer packaging. 2) Note delivery date, time and location. 3) Ask the driver to inspect and add a delivery note. 4) If possible, open the package and photograph the sequence: whole parcel, damaged area, opened parcel, damaged item, item number or serial number.
Photo and video guide
Use a sharp smartphone. Take a wide shot, then close-ups of the damage. Photograph the shipping label and invoice near the damage for scale. Record a short 10–20 s video showing the parcel, the damage and read aloud the date and shipment number.
What to include in the written claim
Include sender and recipient, shipment number, delivery date/time, precise damage description, list of damaged items with item numbers, item values, quantity, photo/video attachments and the preferred remedy (replacement, credit, return). Add order or contract numbers.
Standard form and email template
Use a compact form: header with shipment data, checklist for packaging condition, free-text for damage, and contact fields. Email structure: Subject: Damage claim SN X; brief facts with date/time; attached photos; requested remedy; contact details. Use consistent filenames for attachments.
Internal process and deadlines
Assign roles for intake, review and communication. Set deadlines: initial report within 24 hours, complete claim file within 3 working days. Store evidence in a central folder (e.g. SharePoint) with standard naming.
Frequently asked questions
How long do I have to report damage?
Report damage immediately or within 24 hours of delivery. Submit the full claim file within 3 working days. Check your contract for any additional deadlines.
Which photos are mandatory?
At minimum: full parcel, close-up of damage, opened parcel with damaged items, and shipping label or invoice. A short video is optional but helpful.
What if the driver refuses to help?
Record the driver’s name and vehicle registration if possible. Take your own photos and send them to your customer service with the details. Request a written driver note later if needed.
Do I need insurance for every shipment?
That depends on your terms and the value of the goods. Review your insurance cover and discuss high-value shipments with your courier provider before sending.