Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Checklist: How to document shipment damage correctly
Fast, clear documentation preserves your claim. This checklist guides SMEs and clerks step by step through photos, timestamps and internal reporting.
Quick answer
When a shipment is damaged, document it quickly and clearly: photograph the damage, record time and place, list involved persons and report internally and to the carrier. This secures evidence for later clarification.
Act immediately: safety first
Check for injuries before anything else. Make the scene safe. Do not move the shipment if there is any risk. Any change can weaken the evidence.
Step 1 – overview photos
Take wide shots of the whole package from several angles. Photograph front, back and any visible damage. Keep some distance so you show scale and context (shelf, van, pallet).
Step 2 – close-ups with scale
Take close-ups of damaged packaging and contents. Place an item of known size next to the damage (ruler, business card) or use a tape measure. Keep images sharp and well lit.
Step 3 – timestamps and metadata
Record date and exact time. Use your camera or smartphone’s timestamp feature. Keep originals unedited. If possible, export EXIF data to prove when and with which device photos were taken.
Step 4 – open and inspect contents
Open the package carefully and film or photograph the opening. Document damaged parts and their position inside the box. Do a quick count against the packing list and note missing or broken items.
Step 5 – signatures, people and witnesses
Record names, roles and contact details of present people (recipient, driver, warehouse staff). If feasible, ask an independent person to confirm the damage briefly in writing or sign a short statement.
Frequently asked questions
How long should I keep evidence?
Keep the original packaging, damaged parts and digital files until the claim is fully resolved. Follow your company’s retention rules for final disposal.
Why are EXIF data important?
EXIF data show the photo time and device details. They help resolve conflicting time claims. Do not strip EXIF data before submitting images to insurers or carriers.
Should I notify the carrier immediately?
Notify the carrier promptly after internal recording. Carriers often have reporting deadlines. Note the contact, time of the call and any reference number provided.
Any quick photo tips for warehouses?
Use even light, avoid backlight and shaky shots. A small LED lamp improves shadowed areas. Mark damaged spots with a sticky note to make them easy to find in photos.