Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Template: Short damage form for couriers (printable)
Practical one-page PDF template for couriers. Fields for consignment number, damage type, photo references, recipient signature and accept/reject checkboxes.
Quick answer
Below is a one-page, fillable PDF template for couriers to record delivery damage. It includes consignment number, damage type, space for photo references, recipient signature and accept/reject checkboxes. The layout works well for quick on-site use in Switzerland, either printed or filled digitally.
Purpose of the form
This one-page damage form helps couriers capture delivery damage in a clear way. It does not replace your internal claims process, but it speeds up on-site documentation and handover to returns or claims teams.
Key fields included
The template contains: consignment number (barcode area), delivery date/time, damage type with checkboxes (outer packaging damaged, inner contents damaged, packaging compromised, missing items), a short description area, photo reference area for 2–3 photos (e.g. Photo1.jpg), recipient signature, courier name and accept/reject checkboxes.
How couriers should use it
1) Keep the form ready at delivery. 2) Check and enter the consignment number. 3) Tick the damage type and add a short note. 4) Take photos with the service device. 5) Ask the recipient to sign and mark accept or reject. 6) Give a copy to the recipient and attach the original to transport records.
Photo and evidence tips
Take at least two photos: an overall shot of the parcel and a close-up of the damage. Note contextual details such as weather or container condition. Record the photo filenames on the form so claims staff can find the images easily.
Digital use and archiving
The template works as a fillable PDF for smartphones and tablets. Use a PDF editor or your dispatch app to fill fields. Save completed files with the consignment number in the filename (e.g. 123456789_damage.pdf) and store them in your archive or client portal.
Integrating the form into workflows
Customize the template to your internal damage codes and add an internal reference line if needed. Train drivers with a short 5‑minute guide. Link the form to your packing lists, proof of delivery and returns process for consistent handling.
Frequently asked questions
Do I need this form in addition to a delivery note?
Yes. The delivery note shows receipt. The damage form focuses on documenting damage and supports claims handling.
How many photos should I attach?
At least two: one overall shot and one close-up of the damage. Add a third if it helps show context or packaging issues.
Can the recipient refuse to accept the parcel?
Yes. The form includes accept/reject checkboxes. If refused, document the refusal, take photos and have the recipient sign the form.
How should I archive completed forms?
Store fillable PDFs with the consignment number in the filename and use a structured folder system (e.g. /Damages/Year/Month/). Scan paper copies and import them into the archive.