Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Direct pickup checklist: packing & documents
A practical, printable checklist for senders in Switzerland: how to pack parcels, label them correctly and which documents to have ready for direct pickup.
Quick answer
For a smooth direct pickup in Switzerland, use sturdy packaging, mark the parcel clearly and have all required documents ready. This reduces handover delays and protects the shipment during transport.
1. Quick checks before pickup
Confirm pickup time, address and contact details in the booking confirmation. Make sure the person handing over the parcel can check the driver’s name and phone. Prepare a clear handover area near the entrance or loading zone.
2. Choosing the right packaging
Use a box sized to the content. Prefer new or strong used boxes without tears. Fill gaps with foam, crumpled paper or air cushions. Avoid loose items. Small sealed containers for parts or accessories improve protection.
3. Securing the contents
Secure items to prevent shifting. Wrap fragile parts individually. Separate multiple items with dividers or padding. Reinforce corners with edge protectors. Apply strong tape across the bottom and top seams.
4. Labelling and required marks
Clearly write recipient name, street, postal code and city on the top. Add sender details. Briefly state the contents (e.g. 'spare parts', 'sample') for business pickups. Mark fragile items and special handling (e.g. 'Do not tilt'). Use weatherproof labels if exposed.
5. Documents to have ready
Keep these documents accessible: delivery note or order, invoice or proforma invoice if required, and a signed authorisation if someone else hands over the parcel. For cross-border pickups include commercial invoice and customs forms. Place papers in a clear sleeve for quick access.
6. Photos and digital records
Photograph the sealed parcel and label before pickup from two angles. Take a close-up of the contents if valuable or fragile. Save images with the booking number and date. These records help with queries or claims.
Frequently asked questions
What parcel dimensions and weight should I provide?
Provide length, width, height and the actual weight. Accurate measures prevent issues with vehicle capacity and unexpected charges.
Who signs at handover?
The driver usually confirms pickup digitally or with a signature. Ensure the handing-over person can state their name and company. Provide a written authorisation if a third party hands over the parcel.
What if the packaging is damaged?
Take photos immediately, note the condition on the delivery note and contact customer service. Prompt documentation speeds up any follow-up.
Do fragile items need special packaging?
Yes. Fragile items require a strong outer box, adequate padding and internal separation. Extra labelling encourages careful handling.