Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
Photos and condition documentation for courier deliveries
How to take and store photos for courier deliveries so packaging, condition and handover are clearly documented for Swiss direct deliveries.
Quick answer
For reliable condition documentation in direct courier deliveries, use clear photo standards: sharp images from several angles (overall, detail, packaging), common file formats (JPEG/HEIC or PNG), visible timestamps and GPS metadata, plus structured storage using the order ID. This provides evidence for damage claims, complaints or delivery confirmation in Swiss cities such as Zurich, Geneva or Basel.
Why structured photos matter
Photos provide objective proof of a shipment’s condition at pickup, during transit and at handover. Clear photos reduce disputes, speed up claims handling and support internal quality checks. For Swiss businesses they help with customer complaints, insurance inquiries and audit trails.
Minimum photo set to capture
Required shots per shipment: - Overall view of the packaged shipment (front and back). - Close-ups of labels, barcodes and serial numbers. - Detail photos of visible damage (dents, tears, moisture). - Inside packing photos if opened. - Handover photo with signature or name, if allowed. Take each shot in good light, avoid glare and keep the image in focus.
Angles and distance
For consistency use fixed angles: - Front view: camera parallel to the front, 1–2 m distance depending on size. - Side/rear views: same approach as front. - Detail shots: 20–50 cm distance. - 45° angle: shows depth and deformation. Tag photos immediately with the order ID or use an app that inserts it automatically.
File formats, resolution and size
Recommended formats: JPEG or HEIC for photos; use PNG only when transparency is needed. Resolution: minimum 2 MP (≈1600×1200), ideally 8 MP+ for fine detail. File size should allow quick uploads and archiving; high-quality compressed JPEGs usually balance detail and size. Retain originals when possible for serious claims.
Metadata and timestamps
EXIF metadata with date, time and GPS coordinates is valuable. Enable device location where legally and operationally permitted. Add contextual metadata like order ID, courier ID, pickup or delivery address and a short note (e.g. "box wet" or "recipient absent"). For privacy, inform recipients and avoid storing faces without consent.
Storage, naming and workflow
Use a standard folder structure per order: /orders/YYYY-MM-DD_OrderID/. Filenames should include mandatory fields: OrderID_Type_ShotNo.jpg (e.g. 67890_pack_01.jpg). Set a practical limit per status (for example max 10 photos per pickup). Integrate photos into claims handling and link them to the transport record in your TMS or x25pronto booking notes.
Frequently asked questions
Can couriers photograph the recipient?
Only with the recipient’s consent. Ideally photograph the shipment only, not faces. If people are visible, record consent in writing or electronically.
How long should condition photos be kept?
Keep photos as long as required by contract or law. A common business practice is 2–5 years. Check your internal retention and data protection rules.
What if GPS is not available?
Add location and time manually in the photo note. Use other evidence like signatures, delivery logs or the order’s timestamp in your system.
Which apps support standardized photo documentation?
Many logistics and field-service apps offer EXIF enhancement, automatic file naming and upload by order ID. Choose a solution that integrates with your transport management or the x25pronto booking workflow.