Express courier. Direct.
Also overnight.
x25pronto Switzerland takes goods direct to the destination. Small loads go by car. Larger loads go by van or Van XL. Direct, express and overnight trips run Monday to Sunday when a slot is free. Free times are shown in the booking calendar. This keeps the plan clear.
How to document vehicle changes correctly for x25pronto
Quick guide for x25pronto partners: how to report vehicle swaps, licence-plate changes and name updates, and how to submit required documents fast.
Quick answer
As an x25pronto partner, report vehicle swaps, licence-plate changes and name updates immediately via the Partner Portal or by email. Upload readable copies of the required documents (vehicle registration, insurance proof, ID). Missing or unclear documents prevent us from updating vehicle records and may temporarily block you from jobs.
When to report a change
Report any change immediately: new vehicle or temporary replacement, licence-plate changes, owner or driver name changes. Even short-term replacements must be reported. Prompt reporting preserves your eligibility for assignments.
Which documents does x25pronto need?
Usually we require clear copies or photos of: 1) vehicle registration (Zulassungsbescheinigung Teil I), 2) proof of purchase or title if relevant, 3) insurance confirmation showing the new plate, 4) ID document for name changes, 5) power of attorney if someone else submits documents. All documents should clearly show the new plate and vehicle details.
How to submit documents
Primary channel: Partner Portal — Login → Profile → Vehicle data → Report change → Upload. Alternatively email partners@x25pronto.ch with subject "Vehicle change [Your Partner Name]" and attach all files. Use PDF or JPG. Make sure images are sharp, full-view and without glare.
Technical requirements and file formats
Maximum 10 MB per file. Preferred formats: PDF, JPG, PNG. Compress large images without losing readability. Name files clearly, e.g. "PartnerName_Reg_Kennzeichen.jpg". Upload each document separately when multiples are required.
Timelines, checks and communication
We review documents promptly. Missing or unreadable files will trigger follow-up questions. Until confirmed, the vehicle may be temporarily unavailable for assignments. You will receive confirmation in the Partner Portal or by email. Mark urgent cases as "Urgent" in the subject line.
Special cases: replacement vehicles, leasing or company cars
For short-term replacements upload the registration or insurance of the substitute vehicle and state the expected duration. For leased or company cars include lease agreement or owner confirmation if needed. For driver changes with the same vehicle, add the new ID and any required company permission.
Frequently asked questions
Can I report changes by phone?
Phone reports are possible for initial notice. They do not replace the written upload. We cannot complete changes without the required documents.
How long until the update is active after upload?
Processing is usually quick. Time depends on completeness and clarity of documents. Incomplete submissions cause delays.
What if documents contain conflicting information?
Provide a short explanation and any additional proof (e.g. name-change certificate). The partner team will request clarifications if needed.
Who do I contact for upload problems?
Use the support form in the Partner Portal or email partners@x25pronto.ch. Describe the issue briefly and attach a screenshot if possible.